Question 1

How fast can a locksmith get to me?

Accepted Answer

On average we're at your door within 15 minutes anywhere in metro Melbourne. CBD and inner suburbs are usually faster.

Question 2

Are you available 24/7?

Accepted Answer

Yes. Our phones are answered around the clock, every day of the year - including public holidays.

Question 3

Do you do car keys or transponders?

Accepted Answer

No - we focus exclusively on building locksmithing for homes and businesses. We don't do automotive lockouts or transponder keys.

Question 4

Can you open my door without damaging the lock?

Accepted Answer

In the vast majority of cases, yes. Our techs are trained in non-destructive entry and will only ever drill a lock as an absolute last resort, with your permission.

Question 5

How much does a lockout cost?

Accepted Answer

Pricing depends on the time of day, your location and the lock involved. Call us for a clear quote before any work starts - no surprises.

Question 6

Can you rekey my locks instead of replacing them?

Accepted Answer

Usually yes. Rekeying changes the internal pins so old keys no longer work, and it's far cheaper than installing brand new hardware.

Question 7

Do you install master key systems for businesses?

Accepted Answer

Absolutely - master and restricted key suites are one of our specialties for offices, retail and warehouses.

Question 8

What suburbs do you cover?

Accepted Answer

All Melbourne metro suburbs, from the CBD out to Werribee, Frankston, Craigieburn, Berwick and everywhere in between.

Question 9

Do I need to be there when you arrive?

Accepted Answer

For lockouts, yes - we need to verify you're authorised to access the property. For scheduled work like rekeys or installations, an authorised adult must be on-site.

Question 10

What payment methods do you accept?

Accepted Answer

Cash, EFTPOS, all major credit cards and bank transfer. Invoices are available on request for commercial jobs.

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Frequently Asked Questions