Privacy Policy

1. Overview

Onpoint Locksmith operates as a marketing and referral service connecting customers seeking locksmith services with independent locksmith technicians.

When a customer submits an enquiry through our website, calls our advertised phone numbers, or otherwise contacts us, we may refer that enquiry to a locksmith technician operating in the relevant service area.

Onpoint Locksmith does not directly provide locksmith services. All locksmith services are performed by independent subcontractor technicians, who operate their own businesses and are responsible for the work they perform.

Prices discussed over the phone or through our website may be estimates only. Final pricing may vary depending on the complexity of the work and the on-site assessment conducted by the technician.

We collect personal information only where reasonably necessary to provide our services.

2. Information We Collect

Personal Information

This may include:

• Full name
• Phone number
• Email address
• Service address or property location
• Details about the locksmith service requested
• Communication records related to your enquiry

This information may be collected when you:

• Submit a contact form on our website
• Call our advertised phone numbers
• Send an email enquiry
• Request a quote or locksmith service

By contacting us via phone, you acknowledge and consent that calls may be recorded for quality assurance, training, and dispute resolution purposes.

Non-Personal Information

We may also automatically collect certain non-personal information, including:

• IP address
• Browser type
• Device information
• Website usage data
• Cookies and tracking information

This information helps us analyse website performance and improve marketing campaigns.

3. How We Use Your Information

We may use the information collected to:

• Respond to your enquiry
• Refer your request to an independent locksmith subcontractor
• Facilitate communication regarding the requested service
• Improve our website functionality and marketing performance
• Analyse advertising campaigns and website traffic
• Comply with legal or regulatory obligations

Onpoint Locksmith acts solely as a service coordinator and referral platform connecting customers with independent locksmith technicians.

We may use your information to send service-related communications. We do not send unsolicited marketing communications without your consent.

4. Disclosure of Information

We do not sell or rent your personal information.

However, we may share relevant information with:

• Independent locksmith subcontractors in order to respond to your service request
• Website hosting providers or IT service providers
• CRM systems or enquiry management platforms
• Marketing and analytics platforms such as Google Ads or Google Analytics
• Government or legal authorities when required by law

Some of our third-party service providers may store or process data overseas. By using our services, you consent to this disclosure.

Once your information has been provided to a subcontractor technician, they act as an independent entity and are responsible for their own privacy practices.

5. Subcontractors

Onpoint Locksmith works with independent subcontractor locksmith technicians who perform locksmith services requested by customers.

These subcontractors operate their own businesses and are responsible for the services they provide, including pricing, workmanship, and service outcomes.

Personal information shared with subcontractors is used solely for the purpose of responding to your service request.

6. Cookies and Tracking Technologies

Our website may use cookies and tracking technologies to improve user experience and measure website performance.

These technologies may include:

• Google Analytics
• Google Ads tracking
• Website performance tools

These tools may collect information such as browsing behaviour and interaction with our website.

You may disable cookies through your browser settings if you prefer.

7. Data Security

We take reasonable steps to protect personal information from misuse, loss, unauthorised access, modification, or disclosure.

However, no method of transmission over the internet or electronic storage is completely secure.

8. Data Retention

If you request it, we will make reasonable efforts to delete personal information we hold about you.

However, we may retain certain information where required for legal, accounting, taxation, or legitimate business record purposes.

9. Access and Correction

You may request access to the personal information we hold about you and request corrections if it is inaccurate, out of date, or incomplete.

To make a request, please contact us using the details below.

10. Complaints

If you believe we have breached the Australian Privacy Principles, you may submit a complaint using the contact details provided below.

We will review and respond within a reasonable timeframe.

11. Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those external sites.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The most recent version will always be available on our website.

13. Contact Us

If you have questions, requests for access or correction, or wish to submit a complaint, please contact us:

Email: hello@accessnowlocksmith.com.au

Location: Melbourne, Australia